Refund and Returns Policy
30-Day Return Policy
You have 30 days from the date of receiving your product to initiate a return.
To qualify for a return:
– Ensure the item is in its original condition, unworn/unused, with tags intact and in the original packaging.
– Have the receipt or proof of purchase ready.
Starting Your Return
Email us at howii@howiishop.com to begin the process. Upon approval, we’ll provide a return shipping label and detailed instructions. Please note, items returned without prior approval will not be accepted.
Issues with Your Order
If you find any defects, damages, or receive the wrong item, contact us immediately for a resolution.
Non-Returnable Items
We cannot accept returns for:
– Perishable goods (e.g., food, flowers, plants)
– Custom or personalized items
– Personal care products (e.g., beauty products)
– Hazardous materials, flammable liquids, or gases
– Sale items and gift cards
Contact us if you have questions about specific items.
Exchanges
To exchange an item, return the original item. Once the return is accepted, place a new order for the desired item.
EU Customers – 14 Day Cooling Off Period
For orders shipped to the European Union, you have a 14-day period to cancel or return your order for any reason, provided the item remains in its original condition and packaging.
Refunds
We’ll inform you once we’ve received and inspected your return. If approved, a refund will be processed to your original payment method within 10 business days. Note that your bank or credit card company may take additional time to post the refund.
For inquiries beyond 15 business days after a return approval, contact us at [howii@howiishop.com].