Shipping Policy
Shipping Zones: We deliver to the following shipping zones:
‘USA Mainland’, ‘Canada’, ‘International’ and ‘Rest of the World.’
Free Shipping: Enjoy complimentary shipping on orders over $45.00 for ‘USA Mainland,’ $59.95 for ‘Canada,’ and $99.95 for the ‘International’ and ‘Rest of the World’ zones.
Processing and Delivery Times:
– Regular Processing: 1-3 business days.
– Holiday Season Processing: 1-7 business days due to increased demand.
– Estimated Delivery: 7-14 business days for the ‘USA Mainland’ zone and 14-28 business days for the ‘Canada’, ‘International’ and ‘Rest of the World’ zones. Delivery times may vary based on your location and specific product descriptions.
Additional Information:
– We strive to meet delivery times through our carrier partnerships.
– We are not responsible for delays caused by weather, incorrect address information, carrier issues, or factors beyond our control.
– We actively address issues related to returns, claims, or lost packages.
Lost or Missing Packages:
– If tracking cannot confirm delivery, we will arrange a reshipment of your order.
– For packages with confirmed delivery by the carrier, we will investigate but cannot offer immediate refunds until the issue is resolved.
– If your package is lost or arrives damaged, please email us at [[email protected]] with your order number.